FAQs
DO YOU OFFER GIFT CERTIFICATES?
Gift Certificates are available through our online store. There is no additional charge to have certificates mailed or emailed directly to recipients. Gift Certificates contain a discount code for online orders, or can be mailed in with an order form to the address on our Contact Form. You can find them available in different denominations at the GIFT CERTIFICATES link in this section. They are lovely and make beautiful gifts. Gift Certificate purchases do not qualify toward our Free Gift Offers, but they will count toward those offers when they are actually used. Gift Certificates are valid for one year from the purchase date.
DO YOU OFFER GIFT WRAPPING?
Seasonally. When Gift Wrapping is available, you will see the option at checkout for an additional charge of $6.95 per box, which includes an Israeli designed gift card with the message of your choice. Just fill out the message field on the checkout screen. Please note that some large and fragile items cannot be wrapped, as they require special handling. Additional charges may apply if more than one box or basket is required to properly present your order.
CAN YOU MAIL ME A CATALOG?
We do not have a print catalog, both because our product lineup and pricing changes often, and because we are donating all profits (and printing is expensive.) Please have a friend print pages of interest for you, directly off our website.
Send us your mailing address so we'll have it if we ever do a catalog in future. We periodically send promotional emails with coupons, sale announcements and more. To be added to our email list, send your info to [email protected], or fill out the ISRAEL IN YOUR INBOX form in this section. We never share your address with anyone else.
WHAT IS YOUR RETURNS POLICY?
Your satisfaction is important to us. Please see the separate RETURNS POLICY link in this section for details.
IS YOUR STORE SECURE?...
Yes, we have state-of-the-art security built in. Please see the PROTECTING YOUR PRIVACY link in this section for detailed information. You will see the "HTTP" on our informational pages turn to "HTTPS" when you enter any pages on our store where security is needed. We have a GeoTrust certificate for your reference.
WHY DO THE CONTENTS OF MY SHOPPING CART DISAPPEAR?
Like most web-based stores, our merchant software uses a temporary "cookie" to store cart contents while you shop. You must have cookies enabled in your browser to order from our store, or the basket will "forget" your order. You may be able to find a lost order by clicking on "Basket Contents" at the top of the page.
WHY CAN'T I SEE ALL YOUR PRODUCT IMAGES?
If you have a slow internet connection, or not enough processor memory available, some images might not display. If you quit out of all the programs you have open and then open only your browser, this will often correct display problems. If you want to see our most recently added products and images, you may need to empty your browser cache file. Set your cache to empty often for more enjoyable, problem-free internet shopping.
ABOUT US
You can read about who we are and what we hope to accomplish by choosing the About Us link in this section. We are a privately owned U.S. based retail store. We are not run by any religious or political organization.
Our store owners and workers are shomrei mitzvot. We are closed on Shabbat from sundown Friday EST, and on all yomim tovim.